Free Access ITIL.ITIL-Foundation.v2022-06-26.q116 Practice Test (Page 23)

Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

A.Service level management

B.Incident management

C.Service asset and configuration management

D.Change management

What are the categories of event described in the ITIL service operation book?

A.Informational, warning, exception

B.Warning, reactive, proactive

C.Informational, scheduled, normal

D.Scheduled, unscheduled, emergency

Which groups of people would work according to an operational level agreement?

A.All stakeholders

B.Internal IT teams

C.External IT teams

D.Business units

Which is a reason why incident management interfaces with service level management?

A.To ensure that the status of faulty configuration items (CI) is recorded

B.To ensure that problem records are circulated to all customers

C.To ensure that incident resolution times are aligned with business needs

D.To ensure that incident workarounds are acceptable to the customers

Which one of the following activities is NOT part of the Deming Cycle?

A.Do

B.Co-ordinate

C.Act

D.Plan

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