Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

What is a change of state that has significance for the management of a configuration item (CI) called?

An incident is proving difficult to resolve. A technician informs their manager that more resource is needed to restore the service.
What has taken place?

What is the BEST definition of an internal service?