Free Access ITIL.ITIL-Foundation.v2022-06-26.q116 Practice Test (Page 24)

What term describes assurance that a product or service will meet its agreed requirements?

A.Underpinning contract

B.Warranty

C.Service level agreement

D.Utility

Which two elements of financial management for IT services are mandatory?

A.Budgeting and accounting

B.Accounting and charging

C.Budgeting and charging

D.Costing and charging

How are groups, teams, departments and divisions classified?

A.Roles

B.Technicians

C.Processes

D.Functions

A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?

A.No: a known error record should be created with the next release of the service

B.Yes: for information purposes, a known error record can be created at any time it is prudent to do so

C.No: the Known Error should be created before the problem is logged

D.No: a known error record is created when the original incident is raised

Which areas are NOT measured by process KPIs?
1. Technology
2. Performance
3. Value
4. Compliance

A.1, 2 and 3 only

B.2, 3 and 4 only

C.1, 3 and 4 only

D.1, 2 and 4 only

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