Free Access ITIL.ITIL-Foundation.v2022-06-26.q116 Practice Test (Page 19)

Question 86

Which of the following identifies the purpose of design coordination?

A.Provide a single point of control for all activities and processes within the service design stage of the lifecycle

B.Control of all supplier relationships from design right through to the production environment

C.Ensuring all service designs have availability designed into them

D.Designing of all the links between every service design process and all other processes in the service lifecycle

Question 87

Which of the following types of service should be included in the scope of service portfolio management?
1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service

A.All of the above

B.1 and 2 only

C.1 and 3 only

D.2 and 3 only

Question 88

Which process is responsible for discussing reports with customers showing whether services have met their targets?

A.Change management

B.Continual service improvement

C.Service level management

D.Availability management

Question 89

Which of the following in NOT an objectives of the operations management function?

A.Delivering Operational improvements to achieve reduced costs.

B.Management of the definitive media library (DML)

C.Swift application of skills to diagnose any IT Operations failures that occur

D.Maintenance of status quo to achieve stability of day to day processes and activities

Question 90

Which one of the following statements about incident reporting and logging is CORRECT?

A.Incidents can only be reported by users

B.Incidents reported by technical staff must also be logged as problems

C.All calls to the service desk must be logged as incidents

D.Incidents can be reported by anyone who detects a disruption or potential disruption to normal service

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Question 90

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