A.Change evaluation
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B.Service asset and configuration management

C.Knowledge management

D.Service validation and testing

A.An urgent need to replace a CPU to restore a service during an incident

B.A change to a business process that depends on IT Services

C.A change to a contract with a supplier

D.A firmware upgrade to a server that is only used for IT Service Continuity purposes

A.Event Management

B.Change Management

C.Problem Management

D.Service Level Management

A.A service that cannot be allowed to fail

B.A service not directly used by the business

C.One which directly supports the business processes of customers

D.One which is not covered by a service level agreement

A.Configuration Baseline

B.Project Baseline

C.Change Baseline

D.Asset Baseline