A.Assessment results

B.Improvement plans

C.KPI reports

D.Business objectives

A.Evaluate measurements and metrics

B.Execute improvement actions

C.Perform baseline assessments

D.Define measurable targets

A.'Continual improvement' needs to prioritize an improvement opportunity

B.A monitoring tool detects a change of state for a service

C.A user requests delivery of a laptop

D.Trend analysis shows a large number of similar incidents

A.The level of risk that could impact a service or process

B.How long a service or component can perform its function without failing

C.A measure of how quickly a service or component can be restored to normal working

D.The availability of a service or component

A.Business Units

B.Customers

C.Service Providers

D.Service Units