A.To define and agree release and deployment plans with customers and stakeholders

B.To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)

C.To ensure that the overall business risk of change is optimized

D.To standardize methods and procedures used for efficient and prompt handling of all changes

A.Service Portfolio Management

B.Request Fulfillment

C.Service Desk

D.IT Finance

A.Charging, accounting and billing

B.Budgeting, accounting and charging

C.Cost models and invoicing

D.Budgeting, costing and charging

A.Processes

B.Products

C.People

D.Partners

A.An initial baseline assessment

B.The production of a detailed CSI plan

C.Verifying that improvement targets have been achieved

D.Understanding priorities for improvement