Question 31
Access Management is closely related to which other processes?
Question 32
What are the three types of metrics that an organization should collect to support Continual Service Improvement (CSI)?
Question 33
How is the Service Catalogue used to add value to the service provider organization?
Question 34
Which of the following CANNOT be stored and managed by a tool?
Question 35
Which of the following is commonly found in a contract underpinning an IT service?Financial arrangements related to the contract Description of the goods or service provided Responsibilities and dependencies for both parties