Free Access EXIN.ITIL.v2025-11-14.q416 Practice Test (Page 4)

Question 11

Which two elements of financial management for IT services are mandatory?

A.Budgeting and charging

B.Costing and charging

C.Accounting and charging

D.Budgeting and accounting

Question 12

Which practice is responsible for moving new or changed components to live or other environments?

A.Release management

B.Deployment management

C.Change enablement

D.Supplier management

Question 13

Which of these recommendations is best practice for service level management?
1.Include legal terminology in service level agreements (SLAs)
2.It is NOT necessary to be able to measure all the targets in an SLA

A.Both of theabove

B.Neither of the above

C.2only

D.1 only

Question 14

Which is a purpose of the 'service desk' practice?

A.To maximize the number of successful IT changes by ensuring risks are properly assessed

B.To set clear business-based targets for service performance

C.To capture demand for incident resolution and service requests

D.To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents

Question 15

Which of the following is concerned with fairness and transparency?

A.Governance

B.Service design

C.Capacity management

D.Service level management

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Question 11

Question 12

Question 13

Question 14

Question 15

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