A.2 and 4 only

B.1, 2 and 4 only

C.1 and 3 only

D.All of the above

A.To deliver and manage IT services at agreed levels to business users and customers

B.To proactively prevent all outages toIT services

C.To design and build processes that will meet business needs

D.To decide how IT will engage with suppliers during the service lifecycle

A.All assets belonging to the Service Provider

B.Goods provided by third parties to support the IT Services

C.Services, technology and tools

D.IT Infrastructure and Applications

A.Select a single method for all improvements that the organization handles

B.Use a new method for each improvement the organization handles

C.Select a few key methods for the types of improvement that the organization handles

D.Build the capability to use as many improvement methods as possible

A.Think and work holistically

B.Progress iteratively with feedback

C.Collaborate and promote visibility

D.Start where you are