Free Access EXIN.ITIL.v2025-11-14.q416 Practice Test (Page 26)

Question 121

Which statement about metrics is CORRECT?

A.Process metrics can be used to measure end-to-end service performance

B.Process metrics can be used to measure the utilization of a supplier's network

C.Technology metrics can be used to determine the overall health of a process

D.Technology metrics can be used to measure component performance and availability

Question 122

"Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services". These specialized organizational capabilities include which of the following?

A.Applications and Infrastructure

B.Markets and Customers

C.People, products and technology

D.Functions and Processes

Question 123

Which of the following is NOT the responsibility of service catalogue management?

A.Ensuring that information in the service catalogue is accurate

B.Ensuring that information in the service catalogue is consistent with information in the service portfolio

C.Ensuring that service level agreements are current

D.Ensuring that all operational services are recorded in the service catalogue

Question 124

Defining the processes needed to operate a new service is part of:

A.Service Transition: Plan and prepare for deployment

B.Service Operation: IT Operations Management

C.Service Design: Design the processes

D.Service Strategy: Develop the offerings

Question 125

Which of the following is the BEST reason for categorizing incidents?

A.To identify whether the user is entitled to log an incident for this particular service

B.To ensure service levels are met and breaches of agreements are avoided

C.To enable the incident management database to be partitioned for greater efficiency

D.To establish trends for use in problem management and other IT service management(ITSM) activities

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Question 121

Question 122

Question 123

Question 124

Question 125

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