Free Access EXIN.ITIL.v2025-11-14.q416 Practice Test (Page 29)

Question 136

Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].

A.elements

B.values

C.assets

D.services

Question 137

Which statement about service review meetings isFALSE?

A.Meetings should be held on a regular basis to review service achievement

B.Progress and success of the service improvement programme (SIP) should be reviewed

C.Issues for the upcoming period should be discussed at the meetings

D.Actions from service review meetings should only be assigned to the service provider

Question 138

Which describes outcomes?

A.Results desired by a stakeholder

B.Functionality offered by a product or service

C.Configuration of an organization's resources

D.Tangible or intangible deliverables

Question 139

Which is included in the purpose of the 'service level management' practice?

A.To ensure accurate information about the configuration of services is available

B.To maximize the number of successful service and product changes

C.To ensure that suppliers and their performance are managed appropriately

D.To set clear business-based targets for service levels

Question 140

Which guiding principle recommends assessing the current state and deciding what can be reused?

A.Start where you are

B.Collaborate and promote visibility

C.Progress iteratively with feedback

D.Focus on value

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Question 140

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