Question 131
Which process would you MOST expect to be involved in the management of underpinning contracts?
Question 132
Understanding customer usage of services and how this varies over time is part of which process?
Question 133
What is the purpose of the 'incident management' practice?
Question 134
Which term is used to describe removing something that could have an effect on a service?
Question 135
Which of the following questions does the guidance in service strategy help to answer?
1.What services should we offer and to whom?
2.How do we differentiate ourselves from competing alternatives?
3.How do we create value for our customers?
1.What services should we offer and to whom?
2.How do we differentiate ourselves from competing alternatives?
3.How do we create value for our customers?