Free Access EXIN.ITIL.v2025-11-14.q416 Practice Test (Page 22)

Which is a financially valuable component that can contribute to the delivery of a service?

A.Configuration item

B.Sponsor

C.IT asset

D.Service offering

Identify the missing words in the following sentence.
The 'incident management' practice should maintain [?] for logging and managing incidents.

A.detailed procedures

B.a formal process

C.a value chain activity

D.a dedicated team

Which is intended to help an organization adopt and adapt ITIL guidance?

A.The service value chain

B.Practices

C.The four dimensions of service

D.The guiding principles

Which is a supplier category?

A.Commodity

B.Resource

C.Technical

D.Customer

Which of the following is NOT a source of best practice?

A.Academicresearch

B.Technology

C.Standards

D.Internal experience

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