A.Measuring the effectiveness and efficiency of service design and the supporting processes

B.Taking the overall service strategies and ensuring they are reflected in the Service Design process and the service designs that are produced

C.Designing and maintaining all necessary service transition packages

D.Producing quality, secure and resilient designs for new or improved services

A.Customer and user satisfaction

B.Value on investment (VOI) and return on investment (ROI)

C.Service requirements and warranty

D.Resources and capabilities

A.Management policy for business case creation

B.Management information systems and tools

C.Corporate governance and policy

D.Risk analysis and management approach

A.Technology eliminates the need for human intervention

B.Automation is best applied to non-standard tasks

C.Automation frees human resources for more complex activities

D.Activities should be automated before they are optimized

A.Change management

B.Access management

C.Continual service improvement

D.Service level management