Free Access EXIN.ITIL.v2025-11-14.q416 Practice Test (Page 25)

Question 116

What is a change of state that has significance for the management of a configuration item
(CI)
called?

A.A baseline

B.A change to a service level agreement

C.An event

D.A request for change (RFC.

Question 117

What service could include a differentiation as an"excitement factor"?

A.A packaged service

B.An enabling service

C.A core service

D.An enhancing service

Question 118

Which process would seek tounderstand levels of customer satisfaction and communicate what action plans have been put in place to deal with dissatisfaction?

A.Capacity management

B.Availability management

C.Business relationship management

D.Service catalogue management

Question 119

Which of the following BEST describes a Problem?

A.A serious Incident which has a critical impact to the business

B.The cause of one or more Incidents

C.The cause of two or more Incidents

D.A Known Error for which the cause and resolution are not yet known

Question 120

Which of the following Availability Management activities are considered to be proactive as opposed to reactive?
1) Risk assessment
2) Testing of resilience mechanisms

A.1 only

B.2 only

C.None of the above

D.Both of the above

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Question 116

Question 117

Question 118

Question 119

Question 120

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