Free Access EXIN.ITIL.v2025-11-14.q416 Practice Test (Page 32)

Question 151

The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?

A.Data

B.Knowledge

C.Information

D.Governance

Question 152

Which of these activities would commonly be performed by a Service Desk?
1.Logging details of incidents and service requests
2.Providing first-line investigation and diagnosis
3.Restoring services
4.Implementing all standard changes

A.2 and 4 only

B.3 and 4 only

C.all of the above

D.1, 2 and 3 only

Question 153

Which one of the following generates demand for services?

A.Patterns of business activity (PBA)

B.Service level agreements (SLA)

C.Cost of providing support

D.Infrastructure trends

Question 154

Which is the CORRECT list for the three levels of a multi level Service Level Agreement(SLA)?

A.Service, User, IT

B.Technology, Customer, User

C.Corporate, Customer, Service

D.Corporate, Customer, Technology

Question 155

Which is the correct combination of items that makes up an IT service?

A.Information technology, networks and people

B.People, processes and customers

C.Customers, providers and documents

D.Information technology, people and processes

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Question 151

Question 152

Question 153

Question 154

Question 155

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