Free Access EXIN.ITIL.v2025-11-14.q416 Practice Test (Page 31)

Question 146

Which of the following should IT service continuity strategy be based on?
1.Design of the service metrics
2.Business continuity strategy
3.Business impact analysis (BIA)
4.Risk assessment

A.1, 3 and 4 only

B.1, 2 and 4 only

C.1, 2 and 3 only

D.2, 3 and 4 only

Question 147

Which is a use of a change schedule?

A.Tracking and managing improvement ideas from identification through to final action

B.Speeding up the planning and authorization of emergency changes

C.Providing a means of initiating and assessing normal changes

D.Providing information about deployed changes to help manage incidents and problems

Question 148

The remediation plan should be evaluated at what point in the change lifecycle?

A.Immediately after the change has failed and needs to be backed out

B.Before the change is approved

C.After implementation but before the post implementation review

D.After the post implementation review has identified a problem with the change

Question 149

Which of the following is the best definition of ITservice management?

A.A complete set of all the documentation required to deliver world class services to customers

B.An internal service provider that is embedded within a business unit

C.Technical implementation of supporting IT infrastructure components

D.The implementation and management of quality IT services that meet business needs

Question 150

Which stakeholders co-create value in a service relationship?

A.Consumer and provider

B.Investor and consumer

C.Provider and supplier

D.Investor and supplier

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Question 147

Question 148

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Question 150

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