Free Access EXIN.ITIL.v2025-11-14.q416 Practice Test (Page 33)

Question 156

Which one of the following is an objective of service transition?

A.To negotiate service levels for newservices

B.To minimize the impact of service outages on day-to-day business activities

C.To ensure that service changes create the expected business value

D.To plan and manage entries in the service catalogue

Question 157

What are the types of asset management?

A.IT asset management and software asset management

B.Operational and technical management

C.Operational management and IT asset management

D.IT asset management and technical management

Question 158

Which statement about the 'change enablement' practice is CORRECT?

A.Assessment and authorization of normal changes should be expedited to ensure they can be implemented quickly

B.Standard changes are those that need to be scheduled, assessed and authorized following a standard process

C.Normal changes are triggered by the creation of a change request which can be created manually or automated

D.There should be a separate change authority for standard changes which includes senior managers who understand the risks involved

Question 159

Which of the following provide value to the business from service strategy?
1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
2.Enabling the service provider to respond quickly and effectively to changes in the business environment
3. Support the creation of a portfolio of quantified services

A.All of the above

B.1 and 3 only

C.1 and 2 only

D.2 and 3 only

Question 160

What is the purpose of the 'problem management' practice?

A.To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services

B.To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

C.To protect the information needed by the organization to conduct its business

D.To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors

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Question 156

Question 157

Question 158

Question 159

Question 160

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