Free Access EXIN.ITIL.v2025-11-14.q416 Practice Test (Page 36)

Which of the following is the BEST definition of an Event?

A.Any detectable or discernable occurrence that has significance for the management of the IT infrastructure

B.The unknown cause of one or more Incidents

C.An unplanned interruption to an IT service

D.Reducing or eliminating the cause of an Incident or Problem

Which of the following is NOT one of the five individual aspects of Service Design?

A.The design of new or changed services

B.The design of the technology architecture and management systems

C.The design of the Service Portfolio, including the Service Catalogue

D.The design of Market Spaces

A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

A.As an event

B.As a problem

C.As a service request

D.As a change request

Which is part of the value proposition of a service?

A.Costs removed from the consumer by the service

B.Costs imposed on the consumer by the service

C.Outputs of the service received by the consumer

D.Risks imposed on the consumer by the service

What are the three Service Provider business models?

A.Internal Service Operations provider, External Service Operations provider, Shared Service Unit

B.Internal Service provider, Outsourced 3rd party and Off-shore party

C.Internal Service provider, External Service provider, Shared Service Provider

D.Internal Service provider, External Service provider, Outsourced 3rd Party

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