Free Access EXIN.ITIL.v2025-11-14.q416 Practice Test (Page 57)

Question 276

Which value chain activity communicates the current status of all four dimensions of service management?

A.Plan

B.Engage

C.Improve

D.Obtain/build

Question 277

Service design emphasizes the importanceof the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

A.Products

B.Potential

C.Profit

D.Preparation

Question 278

What is most likely to cause a loss of faith in the Service Level Management process?

A.Clear, concise, unambiguous wording in the Service Level Agreements(SLAs)

B.Inclusion of items in the SLA that cannot be effectively measured

C.Involving customers in drafting Service Level Requirements

D.Measurements that match the customer's perception of the service

Question 279

Which of the following is the goal or purpose of service level management?

A.To ensure that an agreed level of IT service is provided for all current IT services

B.To create and populate a service catalogue

C.To carry out the service operations activities needed to support current IT services

D.To ensure that sufficient capacity is provided to deliver the agreed performance of services

Question 280

What is defined as any component that needs to be managed in order to deliver an IT service?

A.An IT asset

B.A service request

C.An incident

D.A configuration item (CI)

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Question 276

Question 277

Question 278

Question 279

Question 280

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