Question 281
A change process model should include:
1 - The steps that should be taken to handle the change with any dependences or co-processing defined, including handling issues and unexpected events
2 - Responsibilities; who should do what, including escalation
3 - Timescales and thresholds for completion of the actions
4 - Complaints procedures
1 - The steps that should be taken to handle the change with any dependences or co-processing defined, including handling issues and unexpected events
2 - Responsibilities; who should do what, including escalation
3 - Timescales and thresholds for completion of the actions
4 - Complaints procedures
Question 282
Which statement about the service value chain is CORRECT?
Question 283
Can service operation improve efficiency in the business operation by automating common routines?
Question 284
Which of the following statements about processes is INCORRECT?
Question 285
Which of the following is NOT a valid objective of Problem Management?