Free Access EXIN.ITIL.v2025-11-14.q416 Practice Test (Page 60)

Question 291

Which of the following is the BEST description of a Business Case?

A.A complaint by the business about a missed service level.

B.A portable device designed for the secure storage and transportation of important documents

C.The terms and conditions in an IT outsource contract.

D.A decision support and planning tool that projects the likely consequences of a business action

Question 292

The goal of which process is: "To improve the quality of management decision making by ensuring that reliable and secure information and data is available throughout the lifecycle"?

A.Service Asset and Configuration Management

B.Change Management

C.Knowledge Management

D.Availability Management

Question 293

Which is the purpose of the 'monitoring and event management' practice?

A.To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

B.To ensure that accurate and reliable information about the configuration of services is available when and where it is needed

C.To protect the information needed by the organization to conduct its business

D.To systematically observe services and service components, and record and report selected changes of state

Question 294

Who is responsible for defining metrics for change management?

A.The change management process owner

B.The change advisory board (CAB)

C.The service owner

D.The continual service improvement manager

Question 295

Which of the following is NOT an objective of problem management?

A.Minimizing the impact of incidents that cannot be prevented

B.Restoring normal service operation as quickly as possible

C.Eliminating recurring incidents

D.Preventing problems and resulting incidents from happening

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Question 291

Question 292

Question 293

Question 294

Question 295

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