A flaw in an application could cause a service to fail IT staff are actively analysing the application to try and understand what is going on. What is the correct name for this type of flaw?

Which process has the following objective "Establish new or changed services into supported environments within the predicted cost, time and resource estimates"?

Which one of the following is NOT a responsibility of the service transaction stage of the servicelifecycle?

What are guiding principles?

Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].