Free Access EXIN.ITIL.v2025-11-14.q416 Practice Test (Page 67)

Question 326

Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

A.Incident management

B.Service request management

C.Problem management

D.Continual improvement

Question 327

Which of the following should be documented in an Incident Model?
1) Details of the Service Level Agreement (SLA) pertaining to the incident
2) Chronological order of steps to resolve the incident

A.Both of the above

B.1 only

C.2 only

D.Neither of the above

Question 328

Access Management is closely related to which other processes?

A.Information Security Management and Availability Management

B.InformationSecurity Management and 3rd line support

C.Availability Management only

D.Information Security Management only

Question 329

Which of the following statements is CORRECT?

A.IT Service Continuity Management is not required when IT is outsourced to a third party provider

B.Where Business Continuity Management is established, business continuity considerations should form the focus for IT Service Continuity Management

C.IT Service Continuity Management can only take place once Business Continuity Management has been established

D.Business Continuity Management and IT Service Continuity Management must be established at the same time

Question 330

Which dimension includes the knowledge needed for the management of services?

A.Value streams and processes

B.Organizations and people

C.Partners and suppliers

D.Information and technology

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Question 326

Question 327

Question 328

Question 329

Question 330

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