Free Access EXIN.ITIL.v2025-11-14.q416 Practice Test (Page 69)

What are the categories of events described in the ITIL service operation book?

A.Informational, scheduled,normal

B.Informational, warning, exception

C.Warning, reactive, proactive

D.Scheduled, unscheduled, emergency

Contracts relating to an outsourced Data Centre would be managed by?

A.Service Desk

B.Technical Management

C.IT Operations Control

D.Facilities Management

Which statement about the service portfolio is TRUE?

A.The service portfolio includes ail services except those managed by third parties

B.It is an integral part of the service catalogue

C.It allows the organization unlimitedresources when planning for new service deployments

D.It represents all resources presently engaged or being released in various stages of the service lifecycle

Which is the correct combination of Service Management terms across the Lifecycle?

A.1B, 2C, 3D, 4A

B.1C, 2D, 3A, 4B

C.1A, 2B, 3C, 4D

D.1C, 2B, 3A, 4D

Which of the following are sources of best practice?
1.Academic research
2.Internal experience
3.Industry practices

A.2 and 3 only

B.All of the above

C.1 and 3 only

D.1 and 2 only

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