A.Service offerings

B.Service consumption

C.Service level management

D.Service relationship management

A.Risk analysis and management approach

B.Management information systems and tools

C.Corporate governance and policy

D.Management policy for business case creation

A.Change control

B.Service level management

C.Service request management

D.Incident management

A.Service offerings describe how providers and consumers cooperate to co-create value

B.Each service should be described to consumers as a single service offering

C.The same product can be used as a basis for more than one service offering

D.Service offerings include the transfer of goods from the consumer to the provider

A.Information security management

B.Monitoring and event management

C.Service configuration management

D.Change enablement