Free Access EXIN.ITILFND_V4.v2026-06-20.q108 Practice Test (Page 3)

Question 6

What can be used to determine if a service is 'fit for purpose'?

A.Outcome

B.Warranty

C.Availability

D.Utility

Question 7

Which of the following should IT service continuity strategy be based on?
1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment

A.1, 3 and 4 only

B.1, 2 and 4 only

C.1, 2 and 3 only

D.2, 3 and 4 only

Question 8

What is used as a tool to help define and measure performance?

A.A continual improvement register

B.An incident record

C.A service level agreement

D.A change schedule

Question 9

Which practice involves the management of vulnerabilities that were not identified before the service went live?

A.Problem management

B.Service request management

C.Change control

D.Service level management

Question 10

What is required by all service desk staff?

A.Demonstration of emotional intelligence

B.Knowledge of telephony technology

C.Root cause analysis skills

D.Excellent technical knowledge

Other Version: 2269EXIN.ITILFND_V4.v2022-02-21.q55; 118EXIN.Prepawaypdf.ITILFND_V4.v2021-11-14.by.don.27q.pdf

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Question 10

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