Free Access Salesforce.Sales-Cloud-Consultant.v2025-01-23.q104 Practice Test (Page 5)

Question 16

Universal Container wants to measure the user adoption of their successful Sales Cloud implementation.
Which key factors should be considered?

A.walang sagot huhu

B.Business performance

C.Data quality

D.Usage

Question 17

Universal Containers Credit department uses the 3rd party application for credit ratings. Credit department manager need to launch an external web based credit application from a customer's account record in salesforce. The application uses the credit id on the account object. What should a consultant recommended to meet these requirement?

A.Create the workflow rule to launch the product fulfilment application and pass the credit Id.

B.Create a custom Credit Id field as an external Id on the account object to lunch the credit application and
'-' pass the credit Id.

C.Create a formula field that uses a hyperlink function to launch the credit application and pass the credit Id

D.Create a custom button that calls an apex trigger to launch the credit application and pas the credit id.

Question 18

A Contact Center Manager has recently implemented CTI in the Contact Center. Which three metrics can be impacted due to this implementation? Choose 3 answers

A.Articles used per call

B.Customer satisfaction scores

C.Call handle time per agent

D.Calls per agent

Question 19

During the planning stage of a project, what customer information should be requested to ensure requirements are successfully gathered?

A.Organizational chart with titles

B.Company financial information

C.List of required objects and fields

D.Key reports from the current system

E.List of stakeholders with roles and titles

Question 20

Which of the following describes the Forecast Category field?

A.Determines the row in your Forecast where the amount will be aggregated.

B.The numeric prediction that the revenue from an opportunity will be realized.

C.Identifies where a deal is in relation to actually being closed.

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Question 16

Question 17

Question 18

Question 19

Question 20

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