Free Access Salesforce.Sales-Cloud-Consultant.v2025-01-23.q104 Practice Test (Page 7)

Question 26

Universal Containers wants to provide a more consistent service experience to its customers and is evaluating
the Service Cloud macro feature.
Which three configurations must be made? Choose 3 answers

A.The Run Macros Permission must be granted to users.

B.The Macros widget or utility must be added to the console.

C.The Run Macros Action must be on the page layout.

D.Publisher Actions used in the macros must be on the page layout.

E.Users must use Lightning Experience.

Question 27

Northern Trail Outfitters gains sales leads at its annual trade show. Duplicate leads are generated when they are imported and already exist in the system.
What should be done to address the issue with duplicate leads?

A.Upload the leads using Data Loader and enable the "Find Duplicates" setting to prevent duplicate records.

B.Upload the leads and click the "Find Duplicates" button for each of the leads to identify potential duplicate lead records.

C.Upload the leads using the Data Import Wizard and select the appropriate field to match duplicates against existing records.

D.Upload the leads to Data.com to remove the duplicates and select the option to have them automatically imported.

Question 28

Cloud Kicks is in the process of implementing Salesforce for its sales teams. Senior management has concerns about adoption.
What should a consultant recommend to encourage adoption?

A.Define the sales process.

B.Give users access to a Sandbox environment.

C.Plan a first release with minimum features

D.Establish goals and key metrics.

Question 29

Put the following steps in order to set upGoogle Ad Words to work seamlessly with Salesforce.

A.Convert leads into new customers

B.Advertise your business on Google

C.Capture leads on your website

Question 30

The sales manager at Universal Containers wants to be informed when a lead created from the "Contact Us"
form on the corporate website has not been followed up within 24 hour of being submitted. What salesforce
feature should the consultant use to meet the requirement?

A.Send an email using lead escalation rule

B.Send an email using time based workflow

C.Notify using chatter on Lead

D.Notify using publisher action

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Question 26

Question 27

Question 28

Question 29

Question 30

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