Free Access Cisco.820-605.v2022-05-14.q43 Practice Test (Page 2)

Question 1

The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

A.Have the CIO define a clear IT strategy and implement the suggestions immediately.

B.Have the CSM define how value should be measured at the end of the contract period.

C.Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.

D.Adopt a lifecycle approach with a proactive review of service performance against KPIs.

Question 2

Your customer's business outcome is to drive employee efficiencies. Which key metrics measure this outcome?

A.number of incidents reported or number of compliance issues

B.number of activities completed or increase in direct time

C.reduction in headcount or operational support costs

D.increase in new subscribers or increase in end users

E.customer and employee feedback

Question 3

Which of these is included in a success plan?

A.customer HR processes

B.confidential customer information

C.services cost

D.customer business outcomes

Question 4

What is a common indicator of customer health?

A.number of services purchased

B.amount of money spent on the solution

C.customer satisfaction metric

D.number of licenses purchased

Question 5

What defines a use case?

A.list of actions that define the interactions between a role and a system to achieve a goal.

B.list of actions or event steps that a customer uses.

C.comparison of the marketing description of what a product does and the customer's experience.

D.list of instructions customers use for their software.

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