Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation. Which reports are critical to the success of the
meeting?

Which tool is used by a Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?

What is the first step a Customer Success Manager should take to identify why the solution was purchased?

What is the purpose of capturing moments of success with a customer?

Which method is directly associated with evaluating a customer outcome?