Free Access Cisco.820-605.v2022-05-14.q43 Practice Test (Page 5)

Question 16

Which statement describes the difference between customer success and customer sales?

A.Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.

B.Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.

C.Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about making sure the customer deploys the solution within an effective timeline.

D.Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about expanding the customer's portfolio.

Question 17

Refer to the exhibit.

Which initial action does a Customer Success Manager take?

A.Inform the Sales Account Manager to position a new version of licenses types B and D with additional features

B.Provide trending information on license types B and D and share with all stakeholders

C.Run analysis on all the license types used by the customer on all platforms

D.Share the report with the customer point of contact for license types B and D and determine causes

Question 18

What defines customer success?

A.the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using the product or service.

B.the business methodology of ensuing that customers are always on the latest software releases and subscription contracts so customers can focus on core business activities.

C.the business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.

D.a measure of the Net Promoter Score resulting from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly together to deliver a positive experience.

Question 19

A customer voices frustration because the purchased solution is not being adopted as expected within the organization, and the organization's new leadership does not have a historical perspective of the expected outcomes. Which two activities should the Customer Success Manager initiate to create mitigation plans to address these risk factors? (Choose two)

A.Research the list of accelerators.

B.Review the account health score.

C.Examine the recent QBR results.

D.Analyze the adoption report.

E.Evaluate the architecture value cards.

Question 20

Refer to the exhibit. What does this health score indicate?

A.The customer needs to consume more of this product.

B.The customer needs to purchase more licenses.

C.The customer is unlikely to advocate for this product.

D.The customer is unlikely to renew this license.

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