Free Access Cisco.820-605.v2022-05-14.q43 Practice Test (Page 9)

Question 36

Refer to the exhibit.

The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

A.The customer has increased usage, which shows a strong indicator of renewal

B.The customer's usage has seen a recent decline and the chance of them churning will be higher

C.The customer has a high probability to renew and will include an expanded opportunity

D.The customer's usage is too low to correctly measure the chance of their retention

Question 37

How can Customer Success Plan tracking drive additional license purchases?

A.The Success Plan tracks the number of threats blocked and benchmarks it against the previous year.

B.The Success Plan tracks the number of technical support cases opened.

C.The Success Plan tracks gains in user productivity and communicates this back to the business.

D.The Success Plan tracks the mean time to failure of the solution.

Question 38

A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?

A.Research the best training available for this new technology and ensure as many IT staff as possible attend the training.

B.Assign internal resources to develop and deliver training to the customer's IT staff to ensure the project is successful.

C.Complete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.

D.Conduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.

Question 39

A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

A.Make the renewals manager aware that the one solution is not fully implemented but the other two are fine

B.Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue

C.Contact the services team and request that they reach out to the customer to address the solution

D.No action is needed because the customer will probably renew and you can address the issue after the renewal

Question 40

What is the order of the key elements of process improvement for Customer Success?

A.define, measure, analyze, improve, control

B.define, analyze, measure, improve, control

C.analyze, define, measure, control, improve

D.measure, define, analyze, control, improve

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Question 36

Question 37

Question 38

Question 39

Question 40

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