Question 26

Which task drives advocacy with customer stakeholders?
  • Question 27

    Which type of KPI is of the most interest to Customer Success?
  • Question 28

    Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)
  • Question 29

    The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)
  • Question 30

    Refer to the exhibit.

    Which role is accountable for the Develop and validate Success Plan update activity?