Free Access Cisco.820-605.v2022-05-14.q43 Practice Test (Page 8)

Question 31

What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

A.capability gap

B.consumption gap

C.financial gap

D.organizational gap

Question 32

On which two objectives should communication with customer executives focus? (Choose two)

A.user training

B.time to value

C.new sales

D.product improvement

E.return on investment

Question 33

A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the concern and takes ownership. Which action does the Customer Success Manager take first?

A.Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution

B.Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps

C.Escalate the situation to your manager and request a customer visit to understand concerns and expectations

D.Engage the service delivery manager and request two days of free consultation for the customer

Question 34

Which definition of a use case is true?

A.list of instructions that customer uses for their software

B.comparison of the marketing description of what a product does to the customer's experience

C.list of actions or event steps that a customer uses

D.list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal

Question 35

The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)

A.time to market

B.employee satisfaction

C.business growth

D.sustainability

E.cost efficiency

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Question 31

Question 32

Question 33

Question 34

Question 35

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