Free Access Cisco.820-605.v2022-05-21.q85 Practice Test (Page 7)

Question 26

Which two actions are critical when communicating with executives? (Choose two.)

A.Target executive priorities

B.Focus on technical details

C.Keep services as a primary topic

D.Incorporate the sales team's plan

E.Focus on the value achieved

Question 27

What are two barriers to adoption within an organization? (Choose two.)

A.organizational silos

B.agile development model

C.centralized IT organization

D.solution implemented by partner

E.inadequate knowledge and skills

Question 28

A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only 60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)

A.Have marketing write a blog post about the new solution.

B.Encourage the customer to purchase updated endpoints.

C.Advertise additional user training sessions throughout the organization.

D.Block all alternative chat and video collaboration systems.

E.Conduct a survey to determine which collaboration solutions users are using.

Question 29

Throughout the customer life-cycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager's company. Which two opportunities can lead to advocacy? (Choose two )

A.continuing results based on unexpected value

B.moments of success when the customer acknowledges progress

C.successful contract renewal

D.results that are not measurable

E.green health scores over intermittent time periods

Question 30

Refer to the exhibit.

Which initial action does a Customer Success Manager take?

A.Provide trending information on license types B and D and share with all stakeholders

B.Run analysis on all the license types used by the customer on all platforms

C.Share the report with the customer point of contact for license types B and D and determine causes

D.Inform the Sales Account Manager to position a new version of licenses types B and D with additional features

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Question 26

Question 27

Question 28

Question 29

Question 30

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