Free Access Cisco.820-605.v2022-05-21.q85 Practice Test (Page 6)

Question 21

Which definition of customer success is true?

A.It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.

B.It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.

C.It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.

D.It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.

Question 22

Your customer's business outcome is to drive employee efficiencies. Which key metrics measure this outcome?

A.increase in new subscribers or increase in end users

B.number of activities completed or increase in direct time

C.reduction in headcount or operational support costs

D.customer and employee feedback

E.number of incidents reported or number of compliance issues

Question 23

Which type of analytics has telemetry that demonstrates the customer's use of the software and actions to date?

A.diagnostic

B.predictive

C.descriptive

D.prescriptive

Question 24

Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

A.KPI that will be improved by the new product solution

B.current existing products that are being displaced by the solution

C.current configuration guide of the product solution

D.product use case that will achieve the desired outcome

Question 25

A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)

A.application

B.platform

C.process

D.people

E.tools

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Question 25

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