Question 16

A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only 60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)
  • Question 17

    The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company's success?
    (Choose two.)
  • Question 18

    Which list of components of a Customer Success Quarterly Success Review is common?
  • Question 19

    Which two outcomes are expansion opportunities within customer success? (Choose two.)
  • Question 20

    A customer's renewal is due in the next 6 months Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two )