Question 11

Which two outcomes are expansion opportunities within customer success? (Choose two.)
  • Question 12

    Which definition of customer success is true?
  • Question 13

    Which activity reduces the risk of chum?
  • Question 14

    A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)
  • Question 15

    The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.