A.results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter

B.results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter

C.results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the
next quarter

D.results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter

A.continuing results based on unexpected value

B.successful contract renewal

C.green health scores over intermittent time periods

D.results that are not measurable

E.moments of success when the customer acknowledges progress

A.IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.

B.The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.

C.IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.

D.Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption. The CSM advises and professional services team on the best services to position.

A.advanced specializations

B.subscription economy

C.financial resources

D.portfolio management

A.survey sent to all end users

B.messaging to stakeholders on new product releases

C.messaging to stakeholders on the new features of their solution

D.renewal reminder to stakeholders

E.messaging to users on best practice approaches to their solution