During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?

Which term describes the gap between the features and functions customers purchases and the features and functions customers use?

Refer to the exhibit.

Which action must be taken by Customer Success Manager?

Refer to the exhibit.

Which initial action does a Customer Success Manager take?

A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the Customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?