Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

What are two barriers Of adoption in an organization? (Choose two )

Which scenario represents a use case expand opportunity?

Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)

What are two examples of expand opportunities? (Choose two.)