Free Access Cisco.820-605.v2022-07-23.q103 Practice Test (Page 3)

Question 6

Which activity reduces the risk of chum?

A.providing a discount on renewal

B.lowering the service level

C.expanding the customer footprint

D.educating on product features

Question 7

Which two actions are critical when communicating with executives? (Choose two).

A.Focus on technical details.

B.Keep services as a primary topic.

C.Target executive priorities

D.Incorporate the sales team's plan.

E.Focus on the value achieved.

Question 8

Which two outcomes are expansion opportunities within customer success? (Choose two.)

A.purchase of a new solution

B.expansion of solution features

C.expansion of solution services

D.deployment of solution

E.renewal of solution subscription

Question 9

What is the best reason for documenting your customer's success?

A.To document roles and responsibilities for your project management

B.To establish KPI's that measure the success of your company's business

C.To provide awareness of the value achieved by the customer's purchased solution

D.To provide expansion opportunities for your sales team

Question 10

In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?

A.Adopt

B.Onboard

C.Implement

D.Use

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