Free Access Cisco.820-605.v2022-07-23.q103 Practice Test (Page 5)

Question 16

Which factor delays time to value?

A.unpaid invoice

B.negative Net Promoter Score

C.loss of project sponsor

D.unrenewed Success Plan

Question 17

The customer wants to improve operational expenditure and reduce the C02 footprint of the organization.
Which two business outcomes are critical to the company's success? (Choose two )

A.business growth

B.cost efficiency

C.time to market

D.credibility

E.sustainability

Question 18

The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

A.Adopt a lifecycle approach with a proactive review of service performance against KPIs.

B.Have the CSM define how value should be measured at the end of the contract period.

C.Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.

D.Have the CIO define a clear IT strategy and implement the suggestions immediately.

Question 19

From a Customer Success perspective, why should the customer's health be monitored?

A.to identify unused licenses so they can be addressed via a service improvement plan

B.to give the customer valuable insight so they can automatically renew critical services on time

C.to directly enable renewals

D.to provide the opportunity to address any changes in the customer's experience around the solution

Question 20

What is the first step a Customer Success Manager should take to identify why the solution was purchased?

A.Engage with the customer

B.Collaborate with the sales team.

C.Review the bill of materials

D.Evaluate the Customer Success Plan

Other Version: 715Cisco.820-605.v2025-11-26.q121; 998Cisco.820-605.v2025-08-12.q162; 644Cisco.820-605.v2025-05-12.q129; 1550Cisco.820-605.v2023-06-05.q100; 1943Cisco.820-605.v2022-11-21.q101; 2282Cisco.820-605.v2022-05-21.q85; 1310Cisco.820-605.v2022-05-14.q43; 41Cisco.Ipassleader.820-605.v2021-09-18.by.dana.49q.pdf

Latest Upload: 119Talend.Talend-Core-Developer.v2026-01-15.q20; 150Salesforce.Marketing-Cloud-Administrator.v2026-01-15.q146; 202Salesforce.ADX-211.v2026-01-14.q223; 121Salesforce.B2B-Solution-Architect.v2026-01-14.q111; 128BICSI.RCDD.v2026-01-14.q121; 119NBMTM.BCMTMS.v2026-01-14.q33; 126Microsoft.GH-200.v2026-01-13.q64; 145SAP.C_C4HCX_2405.v2026-01-13.q80; 154Microsoft.GH-300.v2026-01-13.q69; 140Microsoft.GH-100.v2026-01-12.q22

Question 16

Question 17

Question 18

Question 19

Question 20

Download PDF File