Question 61

The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.

Question 62

The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.

Question 63

Which type of analytics have telemetry that show the customer's use of the software and define what has happened to date?
  • Question 64

    Which two outcomes are expansion opportunities within customer success? (Choose two.)
  • Question 65

    Which action should be taken when new company leadership is forcing a competitor's solution?