Free Access Cisco.820-605.v2022-11-21.q101 Practice Test (Page 15)

Question 66

The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

A.Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.

B.Adopt a lifecycle approach with a proactive review of service performance against KPIs.

C.Have the CSM define how value should be measured at the end of the contract period.

D.Have the CIO define a clear IT strategy and implement the suggestions immediately.

Question 67

Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago.
The client has requested a meeting to improve the situation. Which reports are critical to the success of the meeting?

A.number of users registered, service logs, number of users

B.number of users registered, bandwidth utilization, number of training sessions user joined

C.network utilization, number of meetings user initiated, number of users

D.number of users registered, number of meetings user initiated, number of meetings user joined

Question 68

Which two actions are in adoption campaign? (Choose two.)

A.survey sent to all end users

B.messaging to stakeholders on new product releases

C.renewal reminder to stakeholders

D.messaging to stakeholders on the new features of their solution

E.messaging to users on best practice approaches to their solution

Question 69

How can Customer Success Plan tracking drive additional license purchases?

A.The Success Plan tracks the mean time to failure of the solution.

B.The Success Plan tracks the number of technical support cases opened.

C.The Success Plan tracks the number of threats blocked and benchmarks it against the previous year.

D.The Success Plan tracks gains in user productivity and communicates this back to the business.

Question 70

Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation. Which reports are critical to the success of the
meeting?

A.network utilization, number of meetings user initiated, number of users