Free Access Cisco.820-605.v2022-11-21.q101 Practice Test (Page 18)

Question 81

The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.

Question 82

Which statement describes the difference between customer success and customer sales?

A.Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about expanding the customer's portfolio.

B.Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.

C.Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.

D.Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about making sure the customer deploys the solution within an effective timeline.

Question 83

Which expense is an operating expense (OPEX)?

A.software

B.computer equipment

C.payroll

D.office improvements

Question 84

The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

A.Have the CIO define a clear IT strategy and implement the suggestions immediately.

B.Adopt a lifecycle approach with a proactive review of service performance against KPIs.

C.Have the CSM define how value should be measured at the end of the contract period.

D.Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.

Question 85

Which activity reduces the risk of chum?

A.providing a discount on renewal

B.expanding the customer footprint

C.educating on product features

D.lowering the service level

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Question 81

Question 82

Question 83

Question 84

Question 85

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