Free Access Cisco.820-605.v2022-11-21.q101 Practice Test (Page 17)

Question 76

You notice a decline over lime in your customer's usage of your product. Which action do you consider?

A.Carefully tell the customer to get more people to use your product.

B.Re-assess the customer's business process and outline the capability of the solution.

C.Show the customer a comparison of the solution versus the competition.

D.Tell the customer a new solution will soon be available.

Question 77

The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.

Question 78

Which of these is included in a success plan?

A.services cost

B.customer business outcomes

C.confidential customer information

D.customer HR processes

Question 79

You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?

A.Build an understanding of your customer's business and market trends and priorities

B.Speak the internal contacts to understand the customer sentiment and outstanding escalations

C.Engage with the account team to understand the expansion opportunities

D.Perform a deep analysis of all the sales orders to the past 24 months

Question 80

In a cloud implementation scenario, what does the sales professional must take into consideration regarding the revenue of a business outcomes selling?

A.Revenue from this model is realized over a longer period of time.

B.Revenue from this model is three times bigger than in the traditional product selling.

C.Revenue from this model is immediate.

D.Revenue from this model could increase in a 25%.

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Question 76

Question 77

Question 78

Question 79

Question 80

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