Free Access Cisco.820-605.v2025-05-12.q129 Practice Test (Page 15)

Question 66

You notice a decline over time in your customer's usage of your product. Which action do you consider?

A.Tell the customer a new solution will soon be available

B.Carefully tell the customer to get more people to use your product

C.Re-assess the customer's business process and outline the capability of the solution

D.Show the customer a comparison of the solution versus the competition

Question 67

What is the role of a subject matter expert in the Customer Success process?

A.shares industry trends

B.accelerates customer value realization

C.drives adoption

D.challenges the status quo

Question 68

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

A.limited telemetry

B.lack of communication

C.lack of common features

D.purchase policy process

E.business misalignment

Question 69

Which action should a Customer Success Manager take when the product utilization score is not improving?

A.Conduct customer interviews to understand current adoption barriers and develop a solution plan.

B.Engage the sales team to upsell the solution and offer options and product diversity to thecustomer.

C.Review the support case history to identify product quality or customer education issues.

D.Contact the product operations team to review the telemetry and offer insights to the customer.

Question 70

You notice a decline over time in your customer's usage of your product. Which action do you consider?

A.Carefully tell the customer to get more people to use your product

B.Show the customer a comparison of the solution versus the competition

C.Tell the customer a new solution will soon be available

D.Re-assess the customer's business process and outline the capability of the solution

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Question 66

Question 67

Question 68

Question 69

Question 70

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